Hospitality
Certificate I Hospitality (Operations)
Certificate I Represents a limited qualification used in some industries as a baseline entry point. It often comprises generic industry competency requirements with a limited technical range where work is routine and closely supervised.
Core Units
- Work with colleagues and customers
- Work in socially diverse environments
Certificate II represents a base operational qualification that encompasses a range of functions/ activities requiring fundamental operational knowledge and limited practical skills in a defined context.
Certificate III represents a qualification of the skilled operator who applies a broad range of competencies within a more varied work context, possibly providing technical advice and support to a team including having team leader responsibilities.
Certificate IV represents a qualification that is based on more sophisticated technical applications involving competencies requiring increased theoretical knowledge, applied in anon-routine environment and which may involve team leadership and management and increased responsibility outcomes.
Certificate III in Business
To achieve the Certificate III in Business you must successfully complete 8 units from the Common Business units lists below (including Maintain workplace safety features) and 4 units from the Business Services Package or any other endorsed package (minimum of 2 units must be from an AQF III Level and 2 units from a lower or higher level in qualification).
Common Business Units
- Exercise initiative in a business environment
- Organise personal work priorities and development
- Contribute to effective workplace relationships
- Contribute to personal skill development and learning
- Organise workplace information
- Produce business documents
- Maintain business resources
- Maintain financial records
- Recommend products and services
- Deliver and monitor a service to customers
- Maintain workplace safety*
- Support innovation and change
- Maintain environmental procedures
Certificate III in Business Administration
To achieve the Certificate III in Business Administration you must successfully complete 5 units from the Specialist Administration domain as listed below; a minimum of 3 units from the Common Business units lists above (including Maintain workplace safety features) and 4 units from the Business Services Package or any other endorsed package (minimum of 2 units must be from an AQF III Level and 2 units from a lower or higher level in qualification).
Specialist Administration Domain
- Produce tests from shorthand notes
- Produce texts from notes
- Produce texts from audio transcripts
- Create and develop text documents
- Create and use databases
- Create electronic presentations
- Organise schedules
- Process payroll
- Process accounts payable and receivable
- Maintain a general ledger
- Use advanced medical terminology
- Prepare and process medical accounts
Certificate III in Business (Sales)
To achieve the Certificate III in Business (Sales) you must successfully complete 5 units from the Sales domain as listed below; a minimum of 3 units from the Common Business units lists above (including Maintain workplace safety features) and 4 units from the Business Services Package or any other endorsed package (minimum of 2 units must be from an AQF III Level and 2 units from a lower or higher level in qualification).
Sales Domain
- Develop product knowledge
- Identify prospects
- Present a sales solution
- Secure prospect commitment
- Support post sale activities
- Self-manage sales performance
Certificate III in Business (Frontline Management)
To achieve the Certificate III in Business (Frontline Management) you must successfully complete 6 units consisting of 4 core units and 2 elective units.
Core Units (select 4 units)
- Organise personal work priorities and development
- Support leadership in the workplace
- Contribute to effective workplace relationships
- Support operations plan
- Maintain workplace safety
Electives (select 2 units)
- Participate in work teams
- Provide workplace information and resourcing plans
- Deliver and monitor a service to customers
- Support continuous improvement systems and processes
- Support innovation and change
- Support a workplace learning environment
Certificate IV in Business
To achieve the Certificate IV in Business you must successfully complete 10 units; 4 units from the Common Business units lists below, 3 units from any field or domain in the Business Services Package at the Certificate IV Level and 3 units from the Business Services Package or any other endorsed package (minimum of 2 units must be from an AQF IV Level and 1 unit from a lower or higher level in qualification).
Common Business Units
- Lead work teams
- Develop work priorities
- Establish business networks
- Develop teams and individuals
- Analyse and present research information
- Maintain business technology
- Coordinate business resources
- Report on financial activity
- Promote products and services
- Coordinate implementation of customer service strategies
- Monitor a safe workplace
- Promote innovation and change
- Implement and monitor environmental policies
Certificate IV in Business (Small Business Management)
To achieve the Certificate IV in Business (Small Business Management) you must successfully complete 10 units; a minimum of 4 units from the Small Business Management domain listed below, 3 units from the Common Business units lists above, 3 units from the Business Services Package or any other endorsed package (minimum of 2 units must be from an AQF IV Level and 1 unit from a lower or higher level in qualification).
Small Business Management Units
- Research business opportunities
- Establish business and legal requirements
- Undertake financial planning
- Promote the business
- Undertake business planning
- Monitor and manage business operations
- Manage finances
- Manage a small team
Certificate IV in Business Development
To achieve the Certificate IV in Business Development you must successfully complete 10 units; a minimum of 4 units from the Business Development field listed below, 3 units from the Common Business units lists above, 3 units from the Business Services Package or any other endorsed package (minimum of 2 units must be from an AQF IV Level and 1 unit from a lower or higher level in qualification).
Business Development Units
- Profile a target audience
- Conduct pre-campaign testing
- Monitor advertising production
- Schedule advertising
- Profile the market
- Analyse consumer behaviour for specific markets
- Analyse market data
- Forecast market and business needs
- Implement and monitor marketing activities
- Build client relationships
- Make a presentation
- Lead a sales team
Certificate IV in Business (Frontline Management)
To achieve the Certificate IV in Business (Frontline Management) you must successfully complete 8 units consisting of 5 core units and 3 elective units from the list below.
Core Units
- Develop work priorities
- Show leadership in the workplace
- Manage effective workplace relationships
- Implement operational plan
- Monitor a sale workplace
Electives
- Lead work teams
- Implement workplace information system
- Coordinate implementation of customer service strategies
- Implement continuous improvement
- Promote innovation and change
- Develop teams and individuals